icon Our Criteria

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We take into account lots of different things when we’re rating and reviewing an online casino site. The most important of them are explained below…

Security

The first thing we always look at is security. We want to see that the site in question is properly regulated by the UK Gambling Commission – a requirement for all gambling sites accepting UK players – plus games should be verified as fair by a reputable testing house. We won’t recommend a site even if we have just a tiny feeling that it’s unsafe for casino players.

Bonuses
Bonuses – especially welcome bonuses – are incredibly important to online casino players. This is why we’ll always analyse the bonuses comprehensively, being careful to read the small print. By trusting us, you should then only ever find yourself claiming the best casino bonuses UK that really are worth it. Some of the bonuses you could claim include no deposit bonuses, first deposit bonuses and free spins.

Games
One thing you’ll really need to know about before signing up with a site is the selection of games. We’ll concentrate mainly on the slot machines, however we’ll also tell you about the table games, video poker games and live dealer games. We will only recommend a site if it has a fantastic range of different games on offer.

Customer Support
Customer support is something we test comprehensively, as it’s really important when you have a question or complaint. We’ll get in touch with a site using all available methods, such as live chat, email and phone, and ask them a set of questions. We’ll expect answers to be honest and accurate, plus the customer service representatives should also be friendly.

Deposits and Withdrawals
To give a site the highest marks, we’ll expect it to offer a range of depositing options, including credit/debit card, e-wallets and pay by SMS. We also expect withdrawals to be both simple and quick. It should also go without saying that we expect both deposits and withdrawals to be completely free of charge.

Mobile Accessibility
Nowadays, it’s not enough to only offer games to desktop players – a casino must also cater to those who want to play using a mobile device. This means that every site should at least offer games via a mobile browser. Extra points are given to those new casino sites also offering a free mobile app. There should be many mobile games and mobile players should be able to claim many bonuses.

Player Popularity
While we know what we’re talking about, we can’t ever ignore what the players are saying. If there are loads of complaints, we won’t recommend a site. If, however, a site is incredibly popular, we’ll be more likely to recommend it. We’ll look at what players are saying online, as well as what players say when they contact us.

Ongoing Review Maintenance
Many other sites create their reviews, and then leave them to stagnate. This means that those reading the reviews a year later won’t get an accurate overall picture. We’re different though. We constantly keep checking our reviews to ensure everything is correct, making amendments as needed to everything from bonuses through to game selections. We’ll even alter a site’s grade if we need to, just to make sure you get the best possible overview of the site in question.

The bottom line really is this: you won’t find more accurate online casino reviews anywhere else online!

What We Don’t Do
There’s one thing we’ll never ever do when creating our reviews: we’ll never be influenced by casinos. This means that everything you read here is exactly what we think, and not want online casinos want you to think. We have been approached by casinos with lucrative offers for reviews before, and we’ve turned them down. We’ll continue turning them down long into the future as well.

If you work for an online casino and want us to review your site, please feel free to get in touch. Be assured though that we’ll give your site a fair review, without being influenced by what you have to say. So, make sure your casino is a good one before contacting us!

Who Writes Our Reviews?
All our reviews are written by experienced online casino players, who know exactly what it takes to create a great place to play. We do not interfere with what our reviewers have to say, instead letting them write exactly what they feel. The result? You get some of the most honest and balanced online casino reviews around.

iconFAQs

Are all reviews completely impartial?

Yes, you can be absolutely sure that we’re completely impartial when we create our reviews. If we like a site, we’ll tell you. Conversely, if we dislike a site, we’ll also let you know. We never accept money for favourable reviews and we’re not owned by a casino company.

Can you review my online casino site?

Yes, we would be more than happy to review your online casino. Just get in touch with us and let us know what you have to offer. Remember though: our reviews are impartial, so we can’t guarantee that we’ll give your site a favourable review.

I’ve found something incorrect - what should I do?

We like to think that we get most things right, however we do sometimes make mistakes. If you see something that we’ve got wrong, or something important we’ve omitted, we’d really appreciate it if you could let us know. We’ll then make the necessary changes straightaway.

How do you review a casino site?

We always look at the same areas when reviewing sites, to ensure each review is fair. We’ll check loads of things, from the games through to the bonuses, and the security through to the customer support. The process is a long one, but it’s worth it!

Are old reviews still accurate and relevant?

Yes, you can be sure that older reviews are still completely accurate. This is because we’re always checking to ensure old reviews are still relevant, changing information if needed. We will also alter a site’s rating if we think we need to.